windream Privacy Policy for Filipino Players

When you register and use windream, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes as required under Philippine regulations. We also collect transactional data such as deposit amounts, withdrawal requests, game history, and payment method details to process your financial activity accurately. Technical data is gathered automatically when you access our platform, including your IP address, device type, browser version, and session timestamps, which help us maintain platform security and improve performance. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your enquiry and any attachments you submit. All data collection is conducted in accordance with the Philippine Data Privacy Act of 2012 and its implementing rules and regulations.

windream uses the personal information we collect for specific, legitimate purposes directly related to providing you with a safe and enjoyable gaming experience. Your account details are used to verify your identity, process registrations, and ensure that only eligible Filipino players aged 21 and above can access the platform. Financial data is used to process deposits, withdrawals, and to comply with anti-money laundering obligations applicable under Philippine law. We use technical and behavioural data to detect fraud, prevent unauthorised account access, and to monitor for unusual activity that may indicate a security risk. Your contact information may be used to send you important account notifications, updates to our terms or policies, and — where you have opted in — promotional communications about offers available on windream. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

windream does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally obligated to do so. If windream undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that transaction, subject to the same privacy protections described in this policy. We will never share your data with third parties for purposes unrelated to the operation of our platform without your explicit consent.

windream uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that certain features function correctly. Essential cookies are required for the platform to operate and cannot be disabled, as they manage your login session, security tokens, and basic navigation preferences. Analytical cookies help us understand how players interact with our pages, which allows us to identify areas for improvement and optimise the overall user experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share cookie data with external advertising networks. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable Philippine privacy regulations.

As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012. You have the right to be informed about how your data is collected and used, and to access a copy of the personal information we hold about you at any time by contacting our support team. You may request corrections to any inaccurate or incomplete data on your account, and we will process such requests promptly. You also have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and anti-money laundering compliance purposes. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. windream is committed to responding to all data subject requests within the timeframes prescribed by applicable law.

windream implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including obligations under anti-money laundering and gaming regulations. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data breach that is likely to affect your rights and freedoms, windream will notify you and the relevant Philippine authorities in accordance with our legal obligations. We conduct regular security reviews to ensure our protective measures remain effective and up to date.